Terms and Conditions
Last updated: 6 November 2026
These terms apply to every tour, package, Nile cruise and day trip booked with Eyes of Egypt Tours, the tours and travel desk of Eyes of Egypt Pyramids View Hotel in Giza, Egypt. By sending a booking request and confirming your trip, you accept these terms on behalf of everyone in your booking.
Booking and confirmation
- Sending a request through our website, WhatsApp or email does not create a booking and costs nothing.
- We reply with availability, the final price and the payment details for your trip.
- Your booking is confirmed only when you have approved the plan and we have received the payment requested in our confirmation.
- Please check your confirmation carefully and tell us at once if any detail is wrong, especially names, dates and flight times.
Prices
- Prices are shown in US dollars per person for two or three travellers, unless stated otherwise. A single traveller pays a supplement, and groups of four or more receive a discount.
- Each tour page lists what is included and excluded. Anything not listed as included, such as international flights, visa fees, tips, drinks and optional activities, is not part of the price.
- Entrance fees are included where stated. If the Egyptian authorities raise entrance fees, taxes or fuel prices after you have booked, we may need to pass on the difference; we will always explain any change before you pay it.
- Prices for travel during Christmas, New Year, Easter and special events such as the 2027 solar eclipse may differ from standard prices.
Payment
The amount due at booking and the date for the balance are stated in your confirmation. If the balance is not received on time, we may treat the booking as cancelled by you and apply the cancellation charges in our Cancellation Policy.
Changes by you
We will always try to help if you want to change your dates, hotels or itinerary. Changes depend on availability, and any extra costs from hotels, cruise ships or airlines will be added to your price. Reducing the number of travellers may change the price per person.
Changes and cancellations by us
Sometimes we have to change part of a trip because of weather, road or river conditions, flight schedules, official closures or for your safety. We will replace any service with one of a similar standard wherever possible. If we must cancel your trip for reasons within our control, you can choose a full refund of what you have paid or an alternative trip.
Events outside our control
We are not responsible for delays, changes or cancellations caused by events we cannot control, such as natural disasters, extreme weather, epidemics, strikes, political unrest, official decisions or the failure of airlines and other public transport. In these cases we will help you to rearrange your plans and refund any services that are not used and can be recovered from our suppliers.
Your responsibilities
- You must hold a valid passport and the correct visa for Egypt. Please check the entry rules for your nationality before you travel.
- We strongly recommend travel insurance that covers cancellation, medical costs and repatriation.
- Tell us about any medical condition, mobility needs or dietary requirements that may affect your trip when you book.
- Please follow the instructions of your guide, the rules of each site and local laws and customs.
- We may refuse to continue a service with any traveller whose behaviour puts others at risk or causes serious disruption, without a refund.
Children
Children are welcome on most tours. Child prices depend on age and on the hotels and services used, and are confirmed in your quote.
Activities with physical risk
Some activities, such as snorkelling, diving, quad biking, camel and horse riding, hot-air balloon flights and desert camping, carry a natural level of risk. They are run by licensed operators, and you take part at your own judgement after following the safety briefing.
Our responsibility
We select our hotels, cruise ships, drivers, guides and partners carefully. We are responsible for providing the services in your confirmation with reasonable care. We are not responsible for loss or damage caused by your own actions, by third parties not connected to your booking, or by events outside our control.
Complaints
If something is not right during your trip, please tell your guide or contact us on WhatsApp straight away so that we can fix it on the spot. If you are still not satisfied, write to us within 30 days of the end of your trip and we will reply as quickly as possible.
Law
These terms are governed by the laws of the Arab Republic of Egypt.
Contact us
Eyes of Egypt Tours – Eyes of Egypt Pyramids View Hotel, Giza, Egypt · eyesofegypthotel@gmail.com · +20 111 628 8818